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Primary Care Redesign


PHO associated with a tertiary care teaching hospital


To assist the PHO to better engage primary care physicians in a dynamic and changing healthcare market.


To clarify needs, concerns, and goals, Veralon facilitated a series of discussions and interviews with a work group of primary care physicians. Through these sessions the physicians defined the ideal attributes of primary care practice and clarified the primary care value proposition.


The current situation was assessed to highlight gaps between the ideal and what is happening. Veralon helped the work group identify how the PHO could assist primary care physicians and improve results.

The PHO has implemented new payment incentives and information technology infrastructure to support primary care.