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Primary Care Redesign
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Veralon Cases & Insights

Primary Care Redesign

Client/Profile

PHO associated with a tertiary care teaching hospital

Challenge/Situation

To assist the PHO to better engage primary care physicians in a dynamic and changing healthcare market.

Process

To clarify needs, concerns, and goals, Veralon facilitated a series of discussions and interviews with a work group of primary care physicians. Through these sessions the physicians defined the ideal attributes of primary care practice and clarified the primary care value proposition.

Results

The current situation was assessed to highlight gaps between the ideal and what is happening. Veralon helped the work group identify how the PHO could assist primary care physicians and improve results.

The PHO has implemented new payment incentives and information technology infrastructure to support primary care.